Shipping policy
All orders ship from our Sydney warehouse.
Delivery
Typical delivery: 2–7 business days after dispatch (longer to remote areas).
Use your tracking number to monitor progress once provided.
Courier selection depends on item size, weight and destination; we use trusted partners to balance cost and service.
Delivery
Typical delivery: 2–7 business days after dispatch (longer to remote areas).
Use your tracking number to monitor progress once provided.
Courier selection depends on item size, weight and destination; we use trusted partners to balance cost and service.
Dispatch
We aim to dispatch within 3 business day after receipt of full payment.
We aim to dispatch within 3 business day after receipt of full payment.
Returns
Change‑of‑mind returns accepted within 14 days if the item is returned in original, resalable condition.
Note: Delivery timeframes are estimates and may be affected by courier delays or remote locations.
Change‑of‑mind returns accepted within 14 days if the item is returned in original, resalable condition.
Note: Delivery timeframes are estimates and may be affected by courier delays or remote locations.
Please note that we do not accept returns or exchanges for any CUSTOMIZED products, except in cases of product quality issues or installation problems. Furthermore, any refund requests will only be processed after an inspection by our staff.